Community Relationships

We are proud to be an active and valued member of the Newcastle region. We aim to build genuine, reliable relationships with our stakeholders to create positive outcomes – for our customers, our community and the environment.

Port Waratah actively seeks to understand the expectations of those in our surrounding communities so that we can meet their various interests and concerns. We understand the community’s expectations may extend beyond regulatory compliance and we work hard to continuously improve our operational, environmental and social performance.

One of the ways we support this process is by conducting community surveys. From 2018 to 2020, we are partnering with Australia’s science agency, CSIRO, to facilitate our community surveys through their ‘Local Voices’ project.

Local Voices provides the communities neighbouring Port Waratah a way to confidentially express their views and experiences. This helps us understand and address the issues that matter most to our community.

The reports from the Anchor Survey conducted in late 2018, as well as the key results from Pulse Survey #1, can be found on the CSIRO Local Voices website here.

The Pulse surveys are open to existing and new participants. If you wish to register for the Pulse surveys please click here to register on the Local Voices website.  You will be notified when the next Pulse survey is available. For those who registered with the CSIRO previously for the Anchor survey, you will be automatically notified when the next Pulse survey opens.

We connect with our stakeholders through a broad range of methods including:

  • quarterly community terminal meetings
  • 24-hour community enquiry telephone line and online enquiry form
  • quarterly community newsletter
  • social media (Facebook, Instagram and Twitter)
  • meetings with Port Waratah representatives for anyone with concerns about our operations

Local Voices

We value your contribution. Provide your feedback through CSIRO’s Local Voices.

Community Enquiries

Concerned about ___? We care about your concern and will respond within 24hrs.